Effective Date: August 4, 2025
Last Updated: August 4, 2025
At Fifth St. Dental, located at 2860 Lake Shore Blvd. West, Etobicoke, ON M8V 1H9, we are committed to protecting your personal information and complying with all applicable privacy laws, including the Personal Health Information Protection Act (PHIPA) in Ontario.
This Privacy Policy outlines how we collect, use, store, and safeguard your personal and health information when you interact with our clinic, website, and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address.
- Health Information: Medical and dental history, records, referral letters, diagnostic images, and treatment plans.
- Payment Information: Insurance details, billing records, and payment methods.
- Website Data: IP address, browser type, device information, and cookies collected via https://fifthstdental.com for performance and user experience purposes.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide dental care and treatment.
- To communicate with you regarding appointments, treatment options, or follow-ups.
- To process insurance claims and manage billing.
- To comply with regulatory requirements and dental practice standards.
- To improve our services and website experience.
3. Consent
By providing your personal and health information to our clinic, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal and contractual obligations. Please contact us if you wish to do so.
4. Disclosure of Information
We may share your information only in the following circumstances:
- With other healthcare providers for coordinated treatment (e.g., specialists, laboratories).
- With dental insurance companies for claim processing.
- With authorized regulatory or legal bodies when required by law.
- With our trusted service providers (e.g., IT or billing systems) who support our operations under strict confidentiality agreements.
We will never sell or trade your personal information to third parties.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure file storage, encrypted databases, and restricted access to your records.
6. Access and Correction
You have the right to access your personal health records and request corrections if necessary. To make a request, please contact our clinic in writing. We will respond within the timeframe required by law.
7. Website and Cookies
Our website may collect non-identifiable information through cookies and analytics tools to monitor site usage and improve performance. You can control cookie preferences through your browser settings.
Please note that our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Retention of Information
We retain patient records and related personal information for the duration required by Ontario’s health and dental regulations. When information is no longer needed, we securely dispose of it in compliance with regulatory standards.
9. Children’s Privacy
We are committed to protecting the privacy of children. Personal information for minors is collected only with the consent of a parent or legal guardian and is handled with the same level of confidentiality as all patient data.
10. Changes to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Fifth St. Dental
2860 Lake Shore Blvd. West
Etobicoke, ON M8V 1H9
Phone: (416) 255-5451
Email: [email protected]
